SHOPPING AND PAYMENT TERMS
1.0 We accept BPAY, Direct Deposit, Cash or Cheque. For customers wishing to pay by credit card, this can be done using your personal BPAY or PAYPAL facility. Credit card surcharges may apply.
2.0 Solar installations require a 10% deposit with the balance invoiced at completion on 7 days terms. We may issue a progress invoice for larger projects or where there are significant delays such as during a new build. These progress invoices will be 40% payable upon delivery of stock and 40% payable at practical completion. The 10% balance is payable once the system is switched on
3.0 Domestic and service work is invoiced on the day and payable within 7 days.
4.0 All pricing is valid for work within 30km of 4074.
WARRANTY TERMS AND CONDITIONS
1.0 DEFINITIONS
1.1 Warranty Statement shall mean the document containing the definitions and terms of these clauses, as attached with the Contract of Sale and task completion documentation.
1.2 Performance Estimates shall mean the document detailing annual and monthly production, as attached with the Contract of Sale and the task completion documentation.
1.3 Solar System shall mean a PV system consisting of a grid tie inverter, or micro inverters, but does not include a battery component.
1.4 Web Monitoring shall mean a Solar System logging device with web or remote access functionality.
1.5 System shall mean any electrical, telecommunications, automation, audio visual, security, or air conditioning system, but not a solar system.
1.6 Standard Batteries shall mean gel type batteries.
1.7 Energy Storage Systems shall mean lithium-ion type batteries.
1.8 Power Factor Correction systems shall mean PFC units designed to correct and save on kVAR differences.
1.0 WARRANTY PROVISIONS
1.1 The warranty term shall start from the date of installation completion as shown on the Warranty Statement.
1.2 Ecoelectric warrants its installation services related to the system to be free from defects under normal application, use, and service conditions for the period of 3 years for Systems, and 5 years for Solar Systems or Power Factor Correction Systems.
1.3 If the Solar System malfunctions or becomes inoperable due to defective or improper installation during the period of this warranty, Ecoelectric will provide the service to determine the cause of the defect and resolve the defect through replacement of the components including labour costs.
1.4 If the manufacturer’s warranty is less than the period listed on Ecoelectric’s Warranty Statement, Ecoelectric will cover and extend the manufacturer’s warranty to the period listed on the Warranty Statement for Solar Systems only.
1.5 Ecoelectric limits its own warranty on batteries to 3 years for Standard Batteries and 5 years for Energy Storage Systems.
2.0 TERMS OF WARRANTY
2.1 This document is subject to our Standard Terms and Conditions as attached with the Contract of Sale.
2.2 This installation services warranty shall be applicable for its full term provided the solar system is not moved, re installed, tampered, or relocated from its originally installed location by any party other than Ecoelectric. This can include ‘inspections’ by other organizations.
2.3 This warranty will not be applicable if in Ecoelectric’s sole determination, the defect or failure of the solar system is the result of misuse, neglect, accident, abuse, alteration, or failure to follow Ecoelectric’s operation or maintenance instructions.
2.4 This warranty will not cover damage due to acts of God, grid power surge, lightning, fire, flood, severe weather, hailstorms, and other events reasonably beyond Ecoelectric’s control.
2.5 Ecoelectric will not be liable for the loss of any feed in tariff or incentives such as STC and LGC.
2.6 Any production loss claims are not valid for any period before the date of defect notification and will only be paid based on import and export data obtained from the solar system’s logging portal.
3.0 WARRANTY CLAIM PROCEDURE
3.1 Claims under the warranty will be considered if submitted within 14 days following the discovery of any defect covered by this warranty.
3.2 If a valid claim is made by the Customer, Ecoelectric will at its sole discretion replace or repair the works.
3.3 Where the Works are to the Customer’s specification or design, no liability is accepted by Ecoelectric for specification or design errors.
3.4 These terms and conditions do not preclude any consumer guarantee’s which are required under Australian Consumer Law.
4.0 SERVICE GUARANTEE
4.1 Ecoelectric will attend to warranty claims within 3 days and repair them within 14 days for Solar Systems, Energy Storage Systems or Power Factor Correction Systems.
4.2 Ecoelectric will attend to warranty claims within 5 days and repair them within 14 days for Systems.
4.3 Ecoelectric will respond to service requests for Solar Systems, Power Factor Correction Systems and Energy Storage Systems, and restore production within a period of 14 days from the date of notification or compensate the Customer in payment equal to the loss in production at the rate of 6c per kWhr INC GST.
4.4 Service KPI’s take effect from the point of fault notification and not from the point of fault occurrence.
5.0 PRODUCTION GUARANTEE
5.1 Ecoelectric further guarantees that the production of Solar Systems purchased through Ecoelectric, will match or exceed their Performance Estimates within ten percent for Solar Systems. If the Solar System does not perform in this range Ecoelectric will compensate the customer for lost production at the rate of 6c per kWhr INC GST for a period of up to 5 years. This difference is calculated at the end of the 5 year warranty period.
5.2 Ecoelectric further guarantees that Power Factor Correction systems purchased through Ecoelectric will maintain an average pF of 0.95 when averaged across 12 months of billing data. If the Power Factor Correction System does not perform in this range Ecoelectric will compensate the customer by returning cap ex costs for a period of 5 years. This is calculated by taking the system cost and dividing it by 60 months and then multiplying it by the number of months during which the power factor dropped below 0.95
5.3 At no point will Ecoelectric’s liability exceed that of the system price.
5.4 A production guarantee assumes available supply and does not cover loss of supply or delayed connection from supply authorities.
STANDARD TERMS AND CONDITIONS
1.0 DEFINITIONS
1.1 “Customer” shall mean the “Customer” listed in the Contract of Sale
1.2 “Works” shall mean the works specified in the Contract of Sale.
1.3 “Price” shall mean the total price including GST as listed in the Contract of Sale.
2.0 CONTRACT
2.1 The quotation can be accepted within 14 days from the date of quotation provided that the Customer allows the Works to be commenced within 120 days of the quotation.
2.2 Ecoelectric agrees to install the Works within 120 days of receiving a deposit or as per the Construction and Payment Schedule – whichever is the greater. If the works are not installed by this date, the customer may request a reduction in price as per the production guarantee. This clause does not preclude the customer from paying for works already carried out, nor does it apply to any delays caused by but not limited to weather, supply authority connection delay and or stock availability.
2.3 The Customer has the right to cancel this contract from the date it is signed up until 48 hours before Works commence. If the contract is cancelled after this period, the deposit will be forfeit.
2.4 After signing the contract, any variations to the design or modelling must be approved by the customer prior to the installation. If this does not occur the customer is eligible for a full refund of their deposit. We reserve the right to change the wastage of the panels by a maximum of 5W due to real time stock flows. In all cases the customer will receive a final array equal to or exceeding their contract.
2.5 If any part of this contract is held to be invalid by any competent authority the other provisions shall not be affected.
2.6 The contract shall be conducted and governed according to the laws of Queensland, Australia. Furthermore, any legal proceedings shall take place in Brisbane.
2.7 We reserve the right to terminate this contract should the Customer become insolvent, or should we decide that the Customer does not have the ability to meet the payment conditions. This includes the case of late progress payments.
2.8 All designs, drawings and documents prepared by Ecoelectric shall remain the intellectual property of Ecoelectric.
2.9 In the event of any breach of this contract by Ecoelectric, the remedies of the Customer shall be limited to damages which under no circumstances shall exceed the Price.
2.10 Ecoelectric shall not be liable or be deemed to be in breach of contract by reason of any delay in performing, or any failure to perform any of the specified Works if the delay or failure was due to any cause beyond Ecoelectric’s control. Including but not limited to an act of god, government act, discovery of hazardous material, civil commotion or industrial dispute.
3.0 CUSTOMER OBLIGATIONS
3.1 Before the Works commence the Customer shall at the Customer’s expense obtain any necessary consents including building regulation and planning consents; consents from the neighbours and mortgagees; consents from the local and other authorities which are necessary to enable Ecoelectric to carry out the Works. This does not include any electrical or supply authority approvals, which will be obtained by Ecoelectric on the Customer’s behalf such as an electrical and or solar connection approval.
3.2 The Customer shall allow the Works to take place during normal working hours (Monday-Friday 6AM to 6PM ). Ecoelectric will restrict high noise works to between 7AM and 5PM. Ecoelectric may in its discretion agree to work outside of these hours, but reserves the right to charge penalty rates for such a change.
3.3 Unless otherwise agreed in writing, if asbestos or any other hazardous material is discovered by Ecoelectric at the property while carrying out the Works, Ecoelectric shall be entitled without liability to suspend the Works until the hazardous material is made safe or removed. The Customer shall at their own expense ensure that the hazardous material is removed safely.
3.4 Where the Customer is to supply Ecoelectric with any design specifications (including, but not limited, to CAD drawings) the Customer shall be responsible for providing accurate data. Ecoelectric shall not be liable for any errors in the Works that are caused by incorrect or inaccurate data being supplied by the Customer.
3.5 You must notify us of any computer system or other electronic or similar system, that may be affected by our Works and take the necessary precautions to protect it. Ecoelectric will take every reasonable means to identify such systems.
3.6 Ecoelectric will ensure that your supply authority solar agreement is approved. To do this it is imperative that you do not change retailers until after the meter change is complete. If we fail to obtain approval through your existing retailer, you will be eligible for a full refund. If the meter change is held up due to changes on your behalf, you may be liable for further electrical works due to standards changes which could occur between the time of application and final meter change. In that instance, you would be required to pay for the additional works either through us or your nominated contractor.
3.7 The Customer shall ensure that they meet their obligations as set out in The Work Health and Safety Act 2011.
3.8 If purchasing a logging system, the customer must ensure they have an active and working internet connection and that the installation location be in range of any wireless transmitters.
3.9 If the installation is to occur on a tile roof, the customer must ensure they have spare tiles on hand, which Ecoelectric will then fit where required. If the customer does not have spare tiles, Ecoelectric will move any broken tiles to an eave location and repair them to the best of our ability.
4.0 If you need to cancel or reschedule an appointment we must have a minimum of 24 hours of notice. A fee of $85 for service calls or $185 for installations will apply if we are not notified in this timeframe.
4.0 INSTALLATION PROVISIONS
4.1 Wherever possible Ecoelectric will use existing routing for its wiring. Where this is not possible due to the nature of the property Ecoelectric reserves the right to conceal the wiring within plastic trunking, or conduits which will be surface mounted to existing surfaces.
4.2 Ecoelectric is not responsible for plastering, painting or making good other parts of the property, which may be used as a cable pathway during the course of the installation. Ecoelectric will make every effort to conceal such pathways using blanking plates and other materials.
4.3 If Ecoelectric has to move or remove fixtures, furniture and or fittings at the property including carpets, floor coverings and bath panels to enable it to carry out the Works and such fixtures, furniture and or fittings are difficult to move or remove without causing damage to the property, Ecoelectric shall first notify the Customer of this fact. If the Customer then instructs Ecoelectric to remove such fixtures, furniture and or fittings, Ecoelectric shall have no liability for any loss or damage caused by their removal.
4.4 If the Works overload the Customer’s existing mains, the Customer shall be liable for the cost of upgrade and or repair.
4.5 In the case of underground works Ecoelectric will make every reasonable effort to locate and avoid existing services. In the case of damaging unidentified existing services, Ecoelectric shall not be liable for any losses or repair costs which may be incurred.
4.6 Ecoelectric is not liable for unidentified hazardous substances such as Asbestos. We will make every attempt to identify such materials before works commence, however we are not liable for brief exposure should materials be uncovered behind concealed areas such as wall cavities or under floor linings. If the customer asks us to install upon such substances, we will not be liable for the possible long term degradation of such substances.
4.8 Ecoelectric will not be liable for issues caused by network problems such as flicker, voltage rise, or poor harmonics, and or surges.
5.0 VARIATIONS TO PRICE
5.1 Ecoelectric may quote the Customer an additional price where there has been a variation to the Works, or to rectify any damage to the Works which has been caused by the Customer, or by any third party not engaged by Ecoelectric.
5.2 Any variation to the Works can result in a variation to the Price. If a variation exceeds more than 5% of the Price the customer shall have the option to cancel or terminate the Contract of Sale.
5.3 Unless otherwise stated the quotation does not include the rectification of defects in the existing electrical installation including the provision of electrical safety devices such as residual current devices and or earth stakes.
5.4 Ecoelectric is not liable for any customers who may lose or not be eligible for government incentives such as STC and LGC.
5.5 If the STC market moves more than $2 between point of sale and design confirmation, Ecoelectric will offer an updated price before final confirmation. This occurs after approvals are in place and designs are accepted.
A complete guide to STCs can be found via the Office of Renewable Energy’s website and current pricing can be found using online trading platforms such as Trade in Green.
6.0 PRICING AND PAYMENT
6.1 The Customer shall pay Ecoelectric the Price, as per these Terms and Conditions and or as per the Construction and Payment Schedule. These payments may be due before any metering changes are completed by the Supply Authority. If the balance of payment is not made by the due date Ecoelectric reserve the right to cancel any metering changes.
6.2 Ecoelectric reserves the right to charge interest on outstanding payments at the rate of 10% per annum starting 30 days from the date of invoice should payment terms not be met.
6.3 In the event of late payment the Customer shall be liable for any legal and administration costs which may be incurred in the process of recovering such payment.
6.4 Property and ownership of the Works passes to the customer in stages after each staged invoice is paid in full.
6.5 The Price is based on continuous and uninterrupted work and assume there will be free access to all necessary areas. Unreasonable working conditions may result in a variation of Price.
6.7 In the case of solar or other government subsidized works, it is agreed that the government subsidies, STC’s or other such incentives are to be signed over to Ecoelectric upon completion unless otherwise agreed upon in writing. Information regarding the creation and trade of STC’s can be found via the Clean Energy Regulator’s website www.cleanenergyregulator.gov.au