Terms and Conditions
SHOPPING AND PAYMENT TERMS
We offer traditional dial and charge services at the rate of $120 for the first hour followed by $90 per hour thereafter plus GST and materials.
Customers can also purchase many systems and installed accessories such as power points and light fittings through our online store.
We accept BPAY, Direct Deposit, Cash or Cheque. For customers wishing to pay by credit card, this can be done using your personal BPAY or PAYPAL facility.
Project works are invoiced every 30 days
Solar Installations require a 10% deposit and are invoiced on the day and are payable within 7 days
Battery Systems require a 10% deposit with 40% payable upon delivery of stock, and the final 50% invoiced upon completion and payable within 7 days.
Domestic and or service work is invoiced on the day and is payable within 7 days
All pricing is valid for work within 80km of Brisbane CBD.
Customers can also purchase many accessories through our online store.
If a product is no longer available or has attracted a major price update,
Ecoelectric reserve the right to offer a comparable product and or a new
price. At all times the customer is eligible for a full refund should the
new arrangement not meet their needs. In this case we will contact you
directly within 1 business day.
Parts are purchased using credit card, BPAY or direct deposit via the
one-page checkout system. Some payment types may attract a surcharge which
will be automatically calculated during the checkout process.
Items will be shipped within 3 days of purchase via standard mail or
courier if available. If a product isnt available, Ecoelectric will notify
the customer within 1 day of purchase to offer a revised shipment date, or
Shipping costs will be calculated at point of sale, however due to the
bulky nature of some items, we reserve the right to revise and notify the
customer of any changes. At all times the customer is elgible for a full
refund should the new costs not meet their expectation.
Any overseas orders require a direct inquiry.
Ecoelectric will accept returns of damaged, defective and or incorrectly
ordered goods if received within 30 days of date of receipt. In the case of
damaged or defective goods, Ecoelectric will cover all additional shipping
If a product is ordered incorrectly, the customer will be liable for any
additional shipping costs.
Any products which are ordered incorrectly must be returned without damage
to both the product and or product packaging. Returns should be mailed too;
35 Moolingal St
Any refunds will be returned to the account of purchase unless otherwize
notified. Refunds will occur upon sale cancellation and will be processed
within 3 business days.
ECOELECTRIC PTY LTD WARRANTY TERMS AND CONDITIONS
1.1 Warranty Statement shall mean the document containing the definitions and terms of these clauses, as attached with the Contract of Sale and task completion documentation.
1.2 Performance Estimates shall mean the document detailing annual and monthly production, as attached with the Contract of Sale and the task completion documentation.
1.3 Solar System shall mean a PV system consisting of a grid tie inverter, or micro inverters, but does not include a battery component.
1.4 Web Monitoring shall mean a Solar System logging device with web or remote functionality.
1.5 System shall mean any electrical, telecommunications, automation, audio visual, security, or air conditioning system.
1.6 Standard Batteries shall mean gel type batteries supplied and installed by Ecoelectric.
1.7 Energy Storage Systems shall mean lithium ion type batteries supplied and installed by Ecoelectric.
1.0 WARRANTY PROVISIONS
1.1 The warranty term shall start from the date of installation completion as shown on the Warranty Statement.
1.2 Ecoelectric warrants its installation services related to the system to be free from defects under normal application, use, and service conditions for the period of 3 years for Systems, and 5 years for Solar Systems.
1.3 If the Solar System malfunctions or becomes inoperable due to defective or improper installation during the period of this warranty, Ecoelectric will provide the service to determine the cause of the defect and resolve the defect through replacement of the components including labor costs.
1.4 If the manufacturer’s warranty is less than the period listed on Ecoelectric’s Warranty Statement, Ecoelectric will cover and extend the manufacturer’s warranty to the period listed on the Warranty Statement for Solar Systems only.
1.5 Ecoelectric limits its own warranty on batteries to 3 years for Standard Batteries and 5 years for Energy Storage Systems.
1.6 Ecoelectric will not provide an extended cover warranty, or a production guarantee on Solar Systems unless they are on our approved brands list. This list includes ABB, SMA, Schneider Electric, Fronius, Trina and LG Solar.
2.0 TERMS OF WARRANTY
2.1 This document is subject to our Standard Terms and Conditions as attached with the Contract of Sale.
2.2 This installation services warranty shall be applicable for its full term provided the solar system is not moved, re installed, or relocated from its originally installed location by any party other than Ecoelectric.
2.3 This warranty will not be applicable if in Ecoelectric’s sole determination, the defect or failure of the solar system is the result of misuse, neglect, accident, abuse, alteration, or failure to follow Ecoelectric’s operation or maintenance instructions.
2.4 This warranty will not cover damage due to acts of God, grid power surge, lightning, fire, flood, severe weather, hailstorms, and other events reasonably beyond Ecoelectric’s control.
2.5 Ecoelectric will not be liable for the loss of any feed it tariffs or incentives such as STC’s.
2.6 Any production loss claims are not valid for any period before the date of defect notification and will only be paid based on import and export based data obtained from the solar system’s internal logging system.
3.0 WARRANTY CLAIM PROCEDURE
3.1 Claim under this warranty will be considered if submitted within 14 days following the discovery of any defect covered by this warranty.
4.0 SERVICE GUARANTEE
4.1 Ecoelectric will attend to warranty claims within 3 days and repair them within 14 days for Solar Systems.
4.2 Ecoelectric will attend to warranty claims within 5 days and repair them within 14 days for Systems.
4.3 Ecoelectric will respond to service requests for Solar Systems and restore production within a period of 14 days from the date of notification, or compensate the Customer in payment equal to the loss in production at the rate of 7c per kWhr INC GST.
5.0 PRODUCTION GUARANTEE
5.1 Ecoelectric further guarantees that the production of Solar Systems purchased through Ecoelectric, will match or exceed their Performance Estimates within ten percent for Solar Systems with Web Monitoring only. If the Solar System does not perform in this range Ecoelectric will compensate the customer for lost production at the rate of 7c per kWhr INC GST for a period of 5 years.
5.2 Ecoelectric further guarantees that the energy saving of Power Factor Correction Systems purchased through Ecoelectric, will match or exceed their Performance Estimates within plus or minus ten percent for a period of 3 years. If the System does not perform in this range, Ecoelectric will refund the difference between minus ten percent of the estimate vs the actual. This warranty only applies if the Customer’s maximum demand data remains the same as the supplied interval data.
ECOELECTRIC PTY LTD STANDARD TERMS AND CONDITIONS AKA ‘THE FINE PRINT’
THESE TERMS AND CONDITIONS ARE AIMED AT PROVIDING PROTECTION FOR ALL PARTIES AND ALSO TO PROVIDE GUIDANCE IN THE UNLIKELY EVENT OF A DISPUTE. WHILST THE PRINT MAY BE FINE, THE CUSTOMER PROTECTIONS OFFERED BY ECOELECTRIC, EXCEED MOST IF NOT ALL OTHER OFFERINGS. THE PROTECTIONS RETAINED BY ECOELECTRIC ARE AIMED ONLY AT ENSURING OUR COMPANY (AND THEREFORE YOUR WARRANTY), CANNOT BE DESTROYED BY UNSCRUPULOUS CUSTOMERS, COMPETITORS AND OR LEGAL AUTHORITIES. OUR AIM IS TO BE HERE TO SERVE YOU!
1.1 “Customer” shall mean the “Customer” listed in the Contract of Sale
1.2 “Works” shall mean the works specified in the Contract of Sale.
1.3 “Price” shall mean the total price including GST as listed in the Contract of Sale.
2.1 The quotation can be accepted within 14 days from the date of quotation provided that the Customer allows the Works to be commenced within 90 days of the quotation.
2.2 Ecoelectric agrees to install the Works within 90 days of receiving a deposit. If the works are not installed by this date, the customer may cancel the Contract of Sale thereby forfeiting their deposit. This clause does not apply if there are stock shortages and the customer refuses a reasonable substitute nor does it preclude the customer from paying for works already carried out.
2.3 The Customer has the right to cancel this contract from the date it is signed up until 48 hours before Works commence. If the contract is cancelled after this period the deposit will be forfeit.
2.4 If any part of this contract is held to be invalid by any competent authority the other provisions shall not be affected.
2.5 The contract shall be conducted and governed according to the laws of Queensland, Australia. Furthermore any legal proceedings shall take place in Brisbane.
2.6 We reserve the right to terminate this contract should the Customer become insolvent or should we decide that the Customer does not have the ability to meet the payment conditions. This includes the case of late progress payments.
2.7 All designs, drawings and documents prepared by Ecoelectric shall remain the intellectual property of Ecoelectric.
2.8 In the event of any breach of this contract by Ecoelectric, the remedies of the Customer shall be limited to damages which under no circumstances shall exceed the Price.
2.9 Ecoelectric shall not be liable or be deemed to be in breach of contract by reason of any delay in performing, or any failure to perform any of the specified Works if the delay or failure was due to any cause beyond Ecoelectric’s control. Including but not limited to an act of god, government act, fire explosion, accident, discovery of hazardous material, civil commotion or industrial dispute.
2.10 We shall not be liable for any consequential losses or loss of profit due to an act of god, government act, fire explosion, accident, discovery of hazardous material, civil commotion or industrial dispute.
3.0 CUSTOMER OBLIGATIONS
3.1 Before the Works commence the Customer shall at the Customer’s expense obtain any necessary consents including building regulation and planning consents; consents from the neighbors and mortgagees; consents from the local and other authorities which are necessary to enable Ecoelectric to carry out the Works. This does not include any electrical or supply authority approvals, which will be obtained by Ecoelectric on the Customer’s behalf such as an electrical and or solar connection approval.
3.2 The Customer shall allow the Works to take place during normal working hours (Monday-Friday 6AM-6PM). Ecoelectric may in its discretion agree to work outside of these hours, provided that the parties can agree on an additional price to reflect the extra costs that will be incurred.
3.3 Unless otherwise agreed in writing, if asbestos or any other hazardous material is discovered by Ecoelectric at the property while carrying out the Works, Ecoelectric shall be entitled without liability to suspend the Works until the hazardous material is made safe or removed. The Customer shall at their own expense ensure that the hazardous material is removed safely.
3.4 Where the Customer is to supply Ecoelectric with any design specifications (including, but not limited to CAD drawings) the Customer shall be responsible for providing accurate data. Ecoelectric shall not be liable for any errors in the Works that are caused by incorrect or inaccurate data being supplied by the Customer.
3.5 You must notify us of any computer system or other electronic or similar system, that may be affected by our Works and take the necessary precautions to protect it. Ecoelectric will take every reasonable means to identify such systems, but will not be liable for damage to them should they not be identified and or isolated.
3.6 Ecoelectric will ensure that your supply authority solar agreement is approved. If you do not sign and return the agreement by the due date, Ecoelectric takes no liability if the solar system is then declined a second approval. It is EXTREMLEY important that the Customer signs and returns this agreement.
3.7 The Customer shall ensure that they meet their obligations as set out in the Workplace Health and Safety Act 1995. 3.8 If purchasing a logging system, the customer must ensure they have an active an working internet connection and that the installation location be in range of any wireless transmitters.
3.9 If the installation is to occur on a tile roof, the customer must ensure they have spare tiles on hand, which Ecoelectric will then fit where required. If the customer does not have spare tiles, Ecoelectric will move any broken tiles to an eave location and repair them to the best of our ability.
4.0 ECOELECTRIC PTY LTD PROVISIONS
4.1 Wherever possible Ecoelectric will use existing routing for its wiring. Where this is not possible due to the nature of the property Ecoelectric reserves the right to conceal the wiring within plastic trunking, or conduits which will be surface mounted to existing decorations.
4.2 Ecoelectric is not responsible for plastering, painting or making good other parts of the property, which may be used as a cable pathway during the course of the installation. Ecoelectric will make every effort to conceal such pathways using blanking plates and other materials.
4.3 If Ecoelectric has to move or remove fixtures, furniture and or fittings at the property including carpets, floor coverings and bath panels to enable it to carry out the Works and such fixtures, furniture and or fittings are difficult to move or remove without causing damage to the property, Ecoelectric shall first notify the Customer of this fact. If the Customer then instructs Ecoelectric to remove such fixtures, furniture and or fittings, Ecoelectric shall have no liability for any loss or damage caused by their removal.
4.4 If the Works overload the Customer’s existing mains, the Customer shall be liable for the cost of upgrade and or repair.
4.5 Ecoelectric will provide service and maintenance on the installation from the date of completion within 3 days. Service calls not otherwise covered by the Warranty will be charged a $120 call out fee for the first hour followed by $90 per hour thereafter.
4.6 In the case of underground works Ecoelectric will make every reasonable effort to locate and avoid existing services. In the case of damaging unidentified existing services Ecoelectric shall not be liable for any losses or repair costs which may be incurred.
4.7 Ecoelectric is not liable for unidentified hazardous substances such as Asbestos. We will make every attempt to identify such materials before works commence, however we are not liable for brief exposure should materials be uncovered behind concealed areas such as wall cavities or under floor linings. If the customer asks us to install upon such substances, we will not be liable for the possible long term degradation of such substances.
4.8 Ecoelectric will not be liable for issues caused by network problems such as flicker, voltage rise, or poor harmonics, and or surges.
4.9 Ecoelectric is not liable for any customers who may lose or not be eligible for any feed in tariffs, and or government incentives such as STC’s.
5.0 VARIATIONS TO PRICE
5.1 Ecoelectric may quote the Customer an additional price where there has been a variation to the Works, or to rectify any damage to the Works which has been caused by the Customer, or by any third party not engaged by Ecoelectric.
5.2 Any variation to the Works can result in a variation to the Price. If a variation exceeds more than 5% of the Price the customer shall have the option to cancel or terminate the Contract of Sale.
5.3 Unless otherwise stated the quotation does not include the rectification of defects in the existing electrical installation including the provision of electrical safety devices such as residual current devices and or earth stakes.
5.4 If a site is deemed high risk with a roof height exceeding 6m and or a pitch exceeding 30 degrees, an additional guard rail or scissor lift may be required before the Works can commence.
6.0 PRICING AND PAYMENT
6.1 The Customer shall pay Ecoelectric the Price, as per the payment provisions set out in the Contract of Sale, or within 14 days of receiving invoice. This due date may be before any metering changes are completed by the Supply Authority. If the balance of payment is not made by the due date Ecoelectric reserve the right to cancel any metering changes, and charge interest.
6.2 Ecoelectric reserves the right to charge interest on outstanding payments at the rate of 10% compounding daily starting 30 days from the date of invoice should payment terms not be met.
6.3 In the event of late payment the Customer shall be liable for any legal and administration costs which may be incurred in the process of recovering such payment.
6.4 Property and ownership of the Works shall not pass to the Customer until Ecoelectric has received in cleared funds full payment of the Price. Until such payment is received the Works remain the property of Ecoelectric.
6.5 The Price is based on continuous and uninterrupted work and assume there will be free access to all necessary areas. Unreasonable working conditions may result in a variation of Price.
6.6 Ecoelectric may ask for progress payments not less than one week after the commencement date for work performed up to the end of each week. The price of work performed in each week shall include the reasonable value of authorized variations and the value of materials delivered to the site but not yet installed. Progress payments shall be made within 14 days of each payment claim.
6.7 In the case of solar or other government subsidized works, its is agreed that the government subsidies, STC’s or other such incentives are to be signed over to Ecoelectric upon completion unless otherwise agreed upon in writing. Information regarding the creation and trade of STC’s can be found via the Clean Energy Regulator’s website www.cleanenergyregulator.gov.au
7.0 CUSTOMER WARRANTY
7.22 Ecoelectric warranty the Works against defect from faulty manufacture and workmanship for a period of 3 years. This includes labor, parts and travel. For solar systems we warranty the Works against defect from faulty manufacture and workmanship for a period of 5 years. This also includes labor, parts and travel.
7.3 The warranty shall be void if the Works have been overloaded, misused, damaged or willfully tampered with by anyone other than Ecoelectric, or appropriately trained and qualified staff. Any battery or automation systems may also require any technicians to have integrator certification from the manufacturer.
7.4 If a valid claim is made by the Customer, Ecoelectric will at its sole discretion replace or repair the works.
7.5 Any claim made by the Customer must be within 14 days of the date of incident and must include sufficient information to investigate the claim.
7.6 Where the Works are to the Customer’s specification or design, no liability is accepted by Ecoelectric for specification or design errors.
7.6 These terms and conditions do not preclude any consumer guarantee’s which are required under Australian Consumer Law.